• Are you experiencing or concerned about domestic violence?
  • Are you worried about a friend or family member who could be experiencing domestic violence?
  • Are you not sure what to do, where to turn, or who to trust?

You are not alone.

Every day, Birmingham and Solihull Women’s Aid helps women who make the difficult decision to ask for help and get in contact with us.

Our helpline team is specially trained to listen and help you if you are concerned about your safety, need to leave your home, worried about money, your health or wellbeing, or your children.

Contact our free Helpline on 0808 800 0028

Monday to Friday, 9:15am to 5:15pm.

We can use Text Relay if you are deaf, hard of hearing or have a speech impairment.

If you’re a friend, family member or a professional working with someone who may be experiencing domestic violence, we can advise you on how to support them.  However we cannot contact anyone on your behalf; the decision to contact us must be made by the woman herself.

Thank you for listening and not judging me. If it hadn’t been for your continued support I don’t think I would have been as strong as I am now.BSWA User

We Listen
We Believe
We Help

For further information about our helpline service see frequently asked questions (FAQ’s) below or call us.

When is the helpline open?
Our helpline is open Monday – Friday 9:15 am – 5:15 pm (excluding bank holidays)

What is the purpose of the helpline?
Birmingham and Solihull Women’s Aid supports women and children affected by domestic violence and abuse. We believe that women and children have the right to live free from violence, abuse and fear.

The Helpline aims to provide a free, confidential telephone helpline service to anyone affected by Violence Against Women and Children This includes professionals, friends or family members who are supporting or are worried about a woman who is affected by abuse.

Is it free to call the helpline?
Our helpline is free from UK landlines, payphones and the following mobile providers:

Our helpline number will not show on any itemised bills however please speak to your network provider if you have any questions about this.

Helpline logo

Who can call the helpline?
Any woman affected by issues such as the following, can call our helpline:

  • Domestic violence and abuse
  • Honour based violence
  • Child sexual abuse
  • Sexual violence
  • Female genital mutilation
  • Gang association
  • Forced marriage
  • Young people’s relationships

The helpline will also support professionals, friends or family members who are supporting or are worried about a woman who is affected by domestic violence. However, we cannot contact anyone on your behalf; the decision to contact us must be made by the woman herself.

What can the helpline do for me?
If you are a woman affected by abuse the helpline can provide:

  • Emotional support if you want someone to talk to who is trained in violence against women issues
  • Details for emergency accommodation such as refuge or temporary accommodation
  • Information on our community drop ins across Birmingham and Solihull where you can get face to face support on a range of issues
  • Safety planning information
  • Options and details of a range of services that may be appropriate for you at your request. These may be BSWA services or external services

If you are a professional, friend or family member supporting a woman who is affected by domestic violence and abuse our helpline can offer you information and support that may be appropriate to pass on to the woman you are supporting.

Confidentiality, safeguarding and data protection?
Do I need to give my personal details when I call?
You have the right to receive a confidential service from our helpline. This means you can call our helpline anonymously and don’t have to give any personal details if you do not wish to.

Will you ask me for my personal details?
The helpline worker will ask for your personal details for the following as needed:

  • If you wish for helpline to log your call and what you have discussed
  • If you would like helpline to make a referral to another agency or to emergency refuge at your request
  • If the worker is concerned about the safety or well being of you, your children or someone connected to you

If you have my personal information can I access this?
The helpline will keep an electronic file and paper file of any personal information logs you have asked us to record and referrals we have made to any other agencies. If you wish to access your records you will need to do this in writing. Please contact our helpline for further information.

If you have my details will you share these with other people or other agencies?
If the helpline has your personal details we will only need to share these with someone else if we are making a referral at your request to another agency for support or we are concerned about the safety or well being of you, your children or someone else connected to you.

Wherever possible, helpline workers will talk to you before sharing any concerns or your personal details with other agencies.

If you have any further questions about any of the above you are welcome to speak to a helpline worker for further information.

Can I speak to someone in a different language?
Our helpline has some staff that can speak different languages therefore where possible they will be used to speak directly to you.

Where this is not possible our helpline will use Language Line* to access an interpreter to speak to you in your community language.

The helpline worker will need the caller to provide their name, safe contact number and the language they speak in order to arrange a three way conversation so that the caller can speak to the helpline worker through an interpreter.

*Please note that on occasions there may be a delay in this service if interpreters are not immediately available.

Language line logo

My hearing isn’t very good, how can I contact you?
Our helpline can use BT text relay for callers who are deaf, hard of hearing or have a speech impairment.

If you are contacting our helpline call 18001 or 18002 followed by our helpline number.

 

Does the helpline have a voicemail service?
Our helpline does have a voicemail service where you are invited to leave a message with your name and safe contact number to be called back.

When returning your call our helpline will call you from a WITHELD NUMBER and WILL NOT leave a voicemail as this may jeopardise your safety.

Our helpline will aim to call you back as soon as possible within one working day and continue to try throughout the opening hours for at least two working days. If after this we have been unable to speak to you we will not try again, however we welcome you to call us back at a safe time.

Who answers the phone on helpline?
Our team of women only helpline workers, students and volunteers are fully trained to support any of our callers.

Can I email the helpline instead?
Unfortunately for safety reasons we are unable to provide our helpline support via email or any social media.

Other relevant numbers?
In an emergency please call 999 for an immediate response.

If you wish to speak to a domestic violence helpline out of hours please contact the 24 hour national domestic violence helpline on 0808 800 247.

Other queries/feedback?

All helpline callers are welcome to provide feedback on their experience of using the helpline service. This can be done by speaking to our helpline workers or visiting our feedback page.

As a result of your feedback we have made the following changes to the helpline service to ensure it is more accessible and is meeting your needs.

Recent changes include:

  • Providing a special tariff free phone helpline number which does not show on itemised bills for the safety of our callers
  • Providing training for helpline workers on issues such as FGM, housing and benefits