Volunteers are key to the services we offer and we value their commitment, skills and enthusiasm. A volunteer is a person who gives some time freely and by choice, without pay, for the benefit of others in the community and the individual. Volunteers are asked to give a minimum of three hours a week during work hours, Monday-Friday, 9.30am-5pm.

Opportunities for volunteers at BSWA are:

  • Taking calls on our Helpline and providing advice and support to women over the phone.
  • Drop-in Reception greeting women and helping complete preliminary paperwork.
  • Charity Shop volunteers – please call 0121  354 3158 to speak to the Shop Manager.

If you are interested in volunteering on Helpline or Drop-in reception, you will be invited to attend an information day where you will find out about the opportunities, skills, abilities and attitudes we ask for to maintain our high quality of service. After this, you will be asked to complete an application form.  Potential volunteers will be invited to join a nine week training programme (compulsory half-day sessions held during the working week over nine weeks).   You will then be invited to attend an interview to become a BSWA volunteer.

Our next volunteer information day will be later in the year. You can register your interest below to be invited: Alternatively you can e-mail Volunteering@bswaid.org 

Volunteering Information Request
  1. (required)
  2. (valid email required)


Every day is a new challenge; it’s exciting and emotional at the same time. I’ve grown as an individual.
BSWA Volunteer