Need help or support

Call 0808 800 0028

We are here to offer support. You are not alone.

If you, or someone you know, needs help or support call our confidential helpline on 0808 800 0028 or chat online via our webchat facility.

Call 0808 800 0028

Every day from 9.15am till 5.15pm our specially trained team of female workers provides emotional and practical support to women and children affected by domestic violence and abuse.

Our webchat facility is now also available and is open when you see the speech bubble icon in the bottom right of the screen. It’s open Monday to Friday 10am-4pm. You can chat anonymously with a trained member of staff.


“Thank you so much, I honestly can’t tell you how much better I feel after this conversation. I actually feel like I have refreshed strength now to deal with it all.

It’s like a huge weight has been lifted and I can carry on.”


Are you a social worker or other professional looking to refer a woman to us?


We listen. We believe. We support.

All routes into our services are via our helpline so please ask the woman you are working with us to contact us by our telephone helpline or webchat.


Frequently Asked Questions for professionals – before contacting us, you may find this information helpful


Find out more about our helpline

We operate a free drop-in service where you can speak to a support worker face-to-face.


You may be worried about your personal safety, housing, children, money, benefits, debt, health, police or legal proceedings.

Our staff are specially trained to provide free, confidential support, in all of these areas and more.

If you have specific needs around language or mobility please call us to arrange a pre booked appointment to see our drop in staff and where possible we will try and meet your needs. If you are hard or hearing please use our text service to make contact with us.


BSWA drop-in centres

Due to the pandemic, our drop in services are offering remote support via a Wellbeing hub.

Birmingham City Centre : Monday to Friday10am – 4pm.

Solihull North : Tuesdays and Friday*, 10am – 4pm

Solihull South : Wednesdays*, 10am – 4pm

*Except Bank Holidays

Please call 0808 800 0028 for more information

Help and Support

Do you need refuge?

If you are affected by domestic violence and need to leave home, our refuges provide safe, secure, emergency accommodation.

We have refuges specifically for young women, spaces for families and most of our refuges have self-contained flats, so you will have your own space.

Our specialist children and family support workers run play sessions for children and can help you to meet your children’s needs like finding a school place.

In refuge, you will be supported by our team of female workers. All of whom are specially trained to listen and to provide practical and emotional support.

We can help with things you might be worried about like housing, safety, money, helping you register with the GP, as well as being there to listen if you want to talk.

If you would like to talk through your options or ask more questions about refuge, please contact our helpline on 0808 800 0028.

Do you need housing support?

Are you considering your long term housing options, worried about the security of your current home, or need help finding somewhere safe to stay?

Our specialist housing options workers can talk you through your rights, the options available to you, and advise and support you throughout the process.

We are working in partnership with Birmingham City Council (BCC) to deliver specialist Housing Options support.  The service will replace the current BCC Newtown Housing Options service for women affected by all forms of domestic abuse.

To book an appointment or to be given the drop-in Home Options HUB address, please contact the following freephone number: 0808 1699 604.  Please leave a voicemail if you are calling outside of office hours.

Other useful support numbers

The Mix, free information & support for under 25s – 0808 808 4994

National LGBT+ Domestic Abuse Helpline – 0800 999 5428

Samaritans (24/7 service) – 116 123

Men’s Advice Line, for male domestic abuse survivors – 0808 801 0327

Rights of Women advice lines, there are a range of services available.

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